Frequently Asked Questions
Everything you need to know about upgrading your sleep experience.
What is SmartGrid technology and how does it benefit my sleep?
SmartGrid is a patented Japanese technology that adapts to your body shape. It provides firm support for your back and soft cushioning for your shoulders and hips, ensuring a cloud-like comfort and better posture.
Do you offer a trial period for The Sleep Company mattresses?
Yes, we offer a 100-night risk-free trial. If you are not completely satisfied with your sleep quality within the first 100 nights, you can return the mattress for a full refund.
How long does shipping take for my order?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes between 5 to 9 business days.
What kind of warranty comes with the mattress?
The Sleep Company mattresses come with a comprehensive 10-year limited warranty that covers manufacturing defects and structural issues.
Do I need a specific type of bed frame for the SmartGrid mattress?
Our mattresses are designed to work on any firm, flat surface including platform beds, slatted frames, or even the floor. We recommend ensuring slats are no more than 3 inches apart.
What payment methods do you accept?
We accept all major credit cards, debit cards, net banking, and popular digital wallets. We also offer No-Cost EMI options for a more affordable shopping experience.